Escalation workflow
Bought a used Mac showing Remote Management?
Treat Remote Management or MDM prompts as a documentation problem first. Capture what the Mac shows locally, keep the marketplace listing and receipt, and ask the seller or original organization for written release confirmation. Do not rely on device-side workarounds for ABM/ADE assignment.
Step 1
Capture
Run the local checker and save screenshots of prompts, profiles, and scan output.
Step 2
Ask
Send a written request for MDM and ABM/ADE release confirmation.
Step 3
Verify
After a claimed release, rerun the local checker and preserve the new output.